Last draft update: September 2026
Reporting an issue
The approved policy should define the process and time window for reporting damaged, incorrect or materially non-conforming products. Supporting photographs and order details may be requested.
Review and resolution
Eligibility for return, repair or replacement may depend on the product, installation, use, condition and agreed order terms. No universal outcome is promised on this draft page.
This draft is provided for general website information and requires approval by OM Group before production launch. Any quotation, purchase order or signed agreement may contain product- and order-specific terms.